Privacy Policy

NOVEXAGEAR takes a practical approach to customer privacy. The information connected with an order, a support request, or a visit to our storefront is used to keep the shopping experience working, complete purchases, arrange delivery, answer product questions, protect transactions, and improve how customers find and understand our vape accessories and replacement parts.

Because our catalog includes hardware accessories, replacement tanks and glass, drip tips, coils, rebuildable components, battery wraps, chargers, rechargeable batteries, adapters, connectors, panels, buttons, tools, and other device-related parts, some customer service requests require more detailed product and compatibility information than an ordinary retail purchase. This policy explains what information may be handled in those situations and why it may be needed.

Information You Provide During Shopping

When you place an order or begin checkout, you may provide information needed to identify the purchase, arrange payment, and deliver the products you selected. The exact information depends on the checkout method, shipping destination, and payment service used.

• name and contact details
• billing and shipping address
• email address
• products, quantities, options, and order notes
• shipping method and delivery preferences where available
• transaction references and payment status
• discount, promotion, or store-credit information where applicable
• information used to review potentially unusual or high-risk transactions

Full payment-card details are generally handled by payment processors rather than stored directly as part of our ordinary storefront records. We may receive limited payment information such as the payment status, payment method category, billing confirmation, transaction reference, or other data needed to manage the order.

Product and Compatibility Questions

Many NOVEXAGEAR products are specification-sensitive. A customer asking whether a panel, tank, drip tip, battery, coil, adapter, glass section, rebuildable part, charger, or connector will work with existing equipment may need to provide additional information so the question can be reviewed properly.

Information shared with our support team may include:

• the name and model of the device or accessory involved
• size, resistance, connection type, battery format, capacity, or other specifications
• photographs of an existing part, device, packaging, or damaged item
• the product page or product name being discussed
• order numbers and purchase history relevant to the request
• messages describing fit, configuration, missing parts, transport damage, or product condition

We use this information to understand the request, compare the details provided with available product information, and give more useful pre-sale or after-sales support. Customers should avoid sending unrelated personal information when a product photo or technical description is sufficient.

Information Collected When You Browse

Like most online stores, our storefront may automatically receive technical information when pages are loaded or features are used. This helps the site function correctly, identify errors, understand traffic patterns, and reduce abusive or suspicious activity.

Depending on the device, browser, and services active on the storefront, this information may include:

• IP address
• browser type and browser version
• device type
• operating system
• language and regional settings
• approximate geographic region derived from network information
• pages viewed and navigation paths
• referring pages or search sources
• time and date of visits
• session identifiers
• cookie identifiers and similar technical signals
• general interaction data such as page views, cart activity, and checkout events

This type of information is generally used at an operational or aggregated level. It can help us understand whether customers are finding product categories, compatibility information, shipping details, and checkout functions without unnecessary friction.

Customer Messages and Support Records

When you email us at [email protected], we may retain the message and related correspondence so that we can respond consistently and keep a record of the issue being handled.

Support records may contain:

• your email address and name
• order or transaction references
• questions about products or compatibility
• shipping and tracking information
• photos or descriptions of damaged packaging or products
• return, refund, or exchange details
• records of previous communication about the same issue

Keeping the relevant correspondence helps avoid asking customers to repeat the same information and supports more accurate handling of ongoing cases.

How We Use Personal Information

The information collected through the storefront may be used for several connected purposes. These uses are tied to running the store and supporting customer transactions rather than collecting information for its own sake.

• to create and manage orders
• to confirm payment status
• to prepare products for shipment
• to send order, shipping, refund, or service messages
• to assist with product and compatibility questions
• to investigate missing, damaged, incorrect, or incomplete orders
• to review returns, refunds, and exchange requests
• to detect suspicious orders, abuse, chargeback risk, or fraud
• to maintain storefront security and technical reliability
• to understand site performance and customer navigation
• to improve product information, category organization, and customer support workflows
• to maintain records reasonably connected with completed transactions

Age-Related Storefront Considerations

Some products sold by NOVEXAGEAR are accessories or components associated with vaping hardware. Access to or purchase of these products may be subject to age requirements that vary by location.

Where age-related verification or eligibility controls are used, information connected with those controls may be handled by the storefront or by a third-party service provider. We do not ask customers to send sensitive identity documents by ordinary email unless there is a clear and appropriate reason to do so and the request has been specifically explained.

Customers should only purchase age-restricted products when they meet the requirements applicable to their location.

Payments and Transaction Services

Payments may be processed through third-party payment providers. Those providers may collect or process information required to authorize the transaction, prevent fraud, comply with their own security requirements, and complete the payment.

The information available to NOVEXAGEAR may include transaction status, payment method type, billing confirmation, payment reference, and related order information. The payment provider may separately handle additional financial information according to its own systems and privacy practices.

Shipping and Fulfillment Information

To deliver an order, relevant information must be shared with carriers, logistics providers, fulfillment partners, or other service providers involved in transporting the parcel.

This may include:

• recipient name
• shipping address
• telephone number where required for delivery
• email address where required for tracking or delivery notices
• order reference
• parcel details needed for transportation or customs processing

Some orders may contain batteries or other products subject to carrier restrictions. In those situations, logistics providers may require additional shipment information so that the parcel can be routed through an appropriate service.

International Orders and Customs Information

Cross-border shipments may require information to be shared with customs authorities, postal operators, carriers, brokers, or other organizations involved in import processing. The information requested can vary by destination and shipment type.

We provide only the information reasonably needed for order fulfillment, delivery, customs processing, shipment review, or related operational requirements.

Service Providers

Running an online storefront requires several types of service providers. Depending on the tools and services enabled at a particular time, personal information may be processed by providers that support:

• website hosting and e-commerce functions
• payment processing
• fraud screening and security
• order management
• shipping and logistics
• email delivery
• customer service
• site analytics and performance monitoring
• advertising measurement
• technical maintenance

These providers receive information according to the role they perform. A shipping provider, for example, needs delivery details, while an analytics provider may receive technical browsing information rather than order contents.

Analytics and Store Performance

We may use analytics tools to understand how visitors move through the storefront and which pages are useful. This can include information about product-category visits, search behavior, cart activity, device type, referring sources, page performance, and general conversion activity.

Analytics helps us identify issues such as unclear navigation, slow pages, incomplete product information, broken storefront features, or checkout friction. Where possible, we use this information in aggregated form to make broader improvements rather than focusing on individual browsing behavior.

Advertising and Measurement Technologies

If advertising or marketing measurement tools are active, cookies or similar identifiers may be used to understand whether a visitor arrived from an advertisement, whether a campaign generated a visit or purchase, or whether advertising should be measured across sessions.

The exact controls available to you depend on your browser, device, region, and the third-party platforms involved. Browser settings and cookie controls can usually be used to limit or remove many of these technologies.

Cookies and Similar Technologies

Cookies are small pieces of data that help websites remember information between page loads or visits. Our storefront may use cookies and similar technologies for purposes such as:

• keeping a shopping session active
• remembering cart contents
• supporting checkout
• maintaining security
• remembering selected preferences
• measuring storefront traffic
• understanding page performance
• supporting analytics or advertising measurement where enabled

Disabling cookies can affect how some storefront functions operate. In particular, cart, account, preference, or checkout features may not work as expected when required cookies are blocked.

Fraud Prevention and Store Security

Online orders can occasionally involve unauthorized payment attempts, suspicious account activity, automated abuse, or other security risks. We may use order information, technical device data, IP-related information, payment status, and transaction patterns to help identify activity that appears unusual.

Information may also be reviewed when needed to protect customers, investigate chargebacks, respond to payment disputes, secure the storefront, or prevent misuse of our services.

When Information May Be Shared

Personal information may be shared when it is reasonably connected with completing an order, providing customer support, maintaining the storefront, protecting transactions, or responding to a valid requirement from an appropriate authority.

Examples include sharing information with:

• payment processors handling a transaction
• shipping providers delivering an order
• technical providers maintaining storefront functions
• fraud-prevention services reviewing suspicious activity
• analytics providers measuring store performance
• professional advisers assisting with disputes or operational matters
• authorities where disclosure is required in connection with a valid request

We do not treat customer data as a general-purpose list to be passed to unrelated businesses.

Data Retention

Different types of information are kept for different periods. Order records may need to remain available longer than routine browsing data because they can be relevant to accounting, refunds, customer support, payment disputes, shipping investigations, fraud prevention, and transaction history.

Support emails may be retained while an issue is active and for a reasonable period afterward when the correspondence may be useful for confirming what was agreed or resolving a related question.

Technical and analytics information may be retained according to the settings of the platform or service provider being used. We periodically review the practical need for information and do not intentionally keep personal information indefinitely when there is no continuing reason to retain it.

Data Security

We use reasonable technical and administrative measures intended to reduce unauthorized access, misuse, accidental disclosure, and other common information-security risks.

No online system can guarantee absolute security. Customers can also help protect their information by using secure devices, keeping account credentials private, checking order messages carefully, and contacting us if they notice suspicious activity connected with an order.

Your Privacy Choices

Depending on your location and the type of information involved, you may be able to ask us to review, correct, provide, restrict, or delete certain personal information associated with you.

Some information may need to be retained when it is still required for an active order, transaction record, fraud review, payment dispute, refund, shipping investigation, or another legitimate operational reason.

We may request information needed to confirm that a privacy request relates to the correct customer before making changes to an account or order record.

Correcting Your Information

If your contact or delivery information is incorrect, contact us as soon as possible. Changes to a shipping address may not be possible after an order has entered fulfillment or has already been transferred to a carrier.

For information not connected with an active shipment, we will review reasonable correction requests using the information available to us.

Deleting Personal Information

You may contact us to request deletion of personal information where appropriate. A deletion request does not always mean that every record can be removed immediately. Certain order, payment, shipping, refund, fraud-prevention, or transaction records may need to be kept for operational, accounting, dispute-resolution, or other applicable reasons.

When deletion is appropriate, we will focus on information that is no longer reasonably needed for those purposes.

Do Not Track and Browser Signals

Some browsers provide Do Not Track or other privacy preference signals. Because websites, browsers, advertising systems, and regional requirements do not all interpret these signals in the same way, the storefront may not respond identically to every signal.

You can still use browser privacy settings, cookie controls, content blockers, and platform-level privacy options to manage many forms of tracking or stored browser data.

Third-Party Websites and Services

Our storefront may rely on third-party services for payments, delivery, analytics, hosting, security, or other functions. When you interact directly with a third-party service, information handled by that provider may also be subject to its own privacy practices.

NOVEXAGEAR does not control how an independent third-party service manages information outside the functions we use it to perform.

Children's Information

NOVEXAGEAR is not intended to collect personal information from children for the purpose of selling vaping-related accessories or age-restricted products. Customers purchasing products connected with regulated vaping hardware should meet the age requirements applicable in their location.

If you believe personal information relating to a child has been provided to us inappropriately, contact our support team so the situation can be reviewed.

Changes to This Privacy Policy

We may revise this policy when our storefront tools, payment methods, shipping services, support processes, analytics setup, product range, or privacy practices change.

When the policy is updated, the current version published on the storefront will describe how we are handling information at that time. Material changes may also be reflected through additional storefront notices when appropriate.

Privacy Questions and Requests

If you have a question about personal information connected with an order, support request, payment, shipment, storefront visit, or a privacy request, contact the NOVEXAGEAR support team using the details below.

When making a privacy request, please provide enough information for us to identify the relevant order or customer record without sending unnecessary sensitive information.