Shipping Policy

NOVEXAGEAR ships vape accessories, replacement components, rebuildable hardware, battery-related products, chargers, panels, drip tips, tanks, glass sections, adapters, tools, and other device-focused accessories. Because different products can have different handling requirements, shipping methods may vary by item type, destination, carrier availability, and local transport rules.

We prepare orders with the product category in mind. Small replacement parts may travel differently from fragile glass, and rechargeable batteries can require more restricted transportation channels. The information below explains how we handle those differences without relying on fixed delivery promises that may not apply to every destination.

Order Processing

Orders are prepared after payment has been confirmed and the order details have passed routine review. Processing can vary depending on product availability, order volume, payment verification, the number of items in the order, and whether the shipment contains products with additional transport requirements.

Some accessory orders are straightforward, while orders containing batteries, chargers, or multiple hardware formats may require additional handling before dispatch.

• order and payment confirmation
• item availability review
• product and quantity verification
• shipping-method selection
• special handling for batteries or fragile components where needed
• final parcel preparation

Estimated Shipping Time

Delivery times shown at checkout or provided after dispatch are estimates rather than guaranteed arrival dates. The actual transit period may vary according to destination, carrier route, customs handling, seasonal demand, weather conditions, security screening, local delivery performance, and other events outside our direct control.

Tracking can also take time to update after a parcel has entered the carrier network. A temporary gap between dispatch and the first tracking scan does not necessarily mean the shipment has stopped moving.

Product-Specific Shipping Considerations

NOVEXAGEAR sells products with different transport characteristics. Replacement tanks, glass sections, drip tips, panels, buttons, adapters, connectors, coils, tools, wire, and other compact accessories are generally handled as ordinary merchandise, while rechargeable batteries and certain electrical items may be subject to additional carrier restrictions.

Rechargeable Batteries

Lithium batteries can be restricted by airline, postal, courier, or destination rules. Depending on the available service, a battery shipment may require a dedicated route, additional packaging, separate dispatch, or a different carrier from the one used for standard accessories.

• some battery products may not be available for every destination
• battery orders may move through slower transport channels
• batteries may ship separately from other products
• tracking may be provided through a different carrier network
• additional inspection may occur during transit

Fragile Components

Glass tanks, replacement glass sections, and other fragile parts are packed with additional care. Even with protective packaging, parcels can still be exposed to impact during transportation. If a fragile component arrives broken or visibly damaged, retain the packaging and contact us with clear photographs.

Shipping Address

Please enter a complete and accurate shipping address at checkout. Apartment numbers, unit numbers, postal codes, recipient names, and local delivery details should be reviewed carefully before the order is submitted.

If you notice an address error after placing an order, contact us as soon as possible at [email protected]. Address changes may not be possible after fulfillment has begun or once a parcel has entered the carrier network.

A parcel returned because of an incomplete address, incorrect address, refusal, failed delivery attempt, or other recipient-side delivery issue may require additional shipping arrangements before it can be sent again.

Split Shipments

Some orders may arrive in more than one parcel. This can happen when items have different handling requirements, are prepared from separate stock locations, or cannot travel through the same carrier channel.

For example, an order containing batteries and standard hardware accessories may be divided if the carrier requires batteries to follow a different route.

Tracking Information

When tracking is available, shipment information may be sent after the parcel has been prepared or transferred to the carrier. Tracking activity depends on how often the carrier scans the parcel during transit.

It is normal for some routes to show fewer scans than others. International parcels may also show limited updates while moving between export, customs, and destination networks.

Customs, Duties, and Import Charges

Cross-border orders may be reviewed by customs or other authorities in the destination country or region. Import duties, taxes, brokerage fees, handling charges, and local clearance requirements vary by destination.

Unless specifically shown as included during checkout, customers should not assume that destination-country import charges are covered by the product price or shipping fee.

Customs processing can also affect delivery timing. Inspection or clearance delays are controlled by the destination authorities and carrier network rather than by NOVEXAGEAR.

Destination Restrictions

Rules for vaping-related accessories, batteries, and associated hardware vary between countries, states, provinces, regions, and carriers. Customers are responsible for checking whether the products they order can be purchased, imported, received, possessed, and used in their location.

An order being accepted by the storefront does not override a carrier restriction, import rule, age requirement, or destination-specific product limitation.

Shipping Delays

Delays can occur even after a parcel has been dispatched. Common causes include carrier congestion, customs inspection, weather disruption, transportation interruptions, public holidays, peak shopping periods, address verification, or security review.

If tracking has shown no meaningful movement for an unusually long period, contact our support team with the order number and tracking information. We can review the shipment details available to us and determine whether additional carrier follow-up is appropriate.

Delivered but Not Received

If tracking shows that a parcel has been delivered but you cannot locate it, first check the normal delivery areas around the address. This can include a mailbox, parcel locker, building reception, front desk, household member, neighbor, or safe location used by the carrier.

It may also be useful to contact the local carrier directly because they can sometimes provide delivery-scan details that are not visible in ordinary tracking.

If the parcel still cannot be found, contact us and provide the order number and tracking information so we can review the available records.

Damaged Parcels and Missing Contents

If a package arrives visibly damaged, crushed, opened, wet, or otherwise compromised, keep the outer packaging and inspect the contents carefully.

For a damaged or incomplete shipment, useful information includes:

• clear photos of the outer parcel
• photos of the shipping label
• photos of internal packaging
• photos of the damaged product or missing-area packaging
• the order number
• a short description of what was received

For batteries or electrical accessories that appear physically damaged in transit, do not charge, install, or use the affected item while the issue is being reviewed.

Refused and Undeliverable Parcels

If a parcel is refused, unclaimed, or returned because the carrier could not complete delivery, the next step depends on the reason for return and the condition of the parcel when it is received back.

Additional shipping costs may apply if a new delivery attempt is requested after a parcel was returned because of an incorrect address, refusal, missed collection, or another issue outside the original fulfillment process.

Contact for Shipping Support

For address corrections, tracking questions, damaged parcels, missing contents, or shipping-related support, contact our team using the details below. Including your order number helps us review the request more efficiently.